People with severe to profound hearing differences will benefit from strengthened support services following successful procurement of a national provider for the Cochlear Implant Programme.
Earlier this year, DSS invited suitably qualified providers to bid in an open tender for the Cochlear Implant Programme Request for Proposal. Following a robust evaluation process, we selected a joint proposal from The Hearing House and Southern Cochlear Implant Programme as the preferred supplier to deliver the national service from July 2026.
The new service is called the Cochlear Implant Programme. It is a life changing service that helps New Zealanders with severe to profound hearing difference regain access to sound and communication.
Each year, around 160 people receive publicly funded cochlear implants through DSS, giving them the ability to hear speech, connect with others, and participate more fully in everyday life.
“The programme plays a critical role in reducing the impact of severe hearing loss, supporting people to live more independent, connected, and fulfilling lives” says Catherine Poutasi, General Manager Commissioning and Funding, Disability Support Services.
“The joint proposal demonstrated a strong, client-centred service model, with approaches that are responsive to the needs and circumstances of whānau. It also demonstrated a commitment to continuous improvements, innovative approaches, and NZSL capability within its teams.
“This strengthened national approach will contribute to better social and wellbeing outcomes. Cochlear implants reduce isolation and improve communication, enabling people to build relationships, take part in their communities, and maintain good mental wellbeing,” says Catherine Poutasi.
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