Disability Support Services (DSS) is aware that some of our providers have been affected by the MediMap outage. MediMap is a privately owned and operated medication management platform.
DSS has been contacting our providers to understand how the outage is impacting them, and what processes they are putting in place.
For providers, the ongoing care and safety of people they are supporting remains their top priority. Providers have been implementing alternative systems, such as paper-based records and management processes.
DSS is working closely with Health New Zealand (HNZ) which is coordinating the agency response to this cyber security incident, and sharing relevant information with affected providers.
If any providers who have been affected by this outage are not receiving these updates, they should contact MediMap directly.
Members of the community and/or disabled people are encouraged to contact their service provider in the first instance if they have any questions.
For more information:
MediMap - Health NZ statement – Health New Zealand | Te Whatu Ora external